Terms and Conditions – Woodvergence

Welcome to the Woodvergence website. By accessing or using this website, you agree to be bound by these terms and conditions (“Terms”). Please read them carefully before using the website.

Privacy Statement

Woodvergence is committed to protecting the privacy and security of your Personally Identifiable Information (PII). We may collect personal information such as your name, address, email address, and telephone number in order to provide you with our services, process orders, and communicate with you about our products and services. We will only use your personal information for these purposes and will not share your personal information with any third party except as required by law. By providing your personal information, you consent to our collection, use, and disclosure of your personal information as described in this statement. We will take reasonable measures to protect your personal information from unauthorized access or disclosure, but cannot guarantee the security of your personal information. For more information, see Privacy Policy.

Ownership and Use of Content

All text, graphics, photographs, trademarks, logos, and other content on the website (collectively, “Content”) is the property of Woodvergence or its respective owners. The Content is protected by copyright and other intellectual property laws.

You may view and download Content for personal, non-commercial use only. You may not modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content without the express written consent of Woodvergence.

Accuracy of Information

Woodvergence makes every effort to ensure that the information provided on the website is accurate and up-to-date. However, Woodvergence does not warrant the accuracy or completeness of any information on the website. Woodvergence may make changes to the Content or services described on the website at any time without notice.

Links to Third-Party Websites

The website may contain links to third-party websites. These links are provided for your convenience only. Woodvergence does not endorse, control, or assume any responsibility for the content, products, or services provided by these third-party websites.

Limitation of Liability

In no event shall Woodvergence or its officers, directors, employees, or agents be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the Content or services provided by Woodvergence.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Colorado.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.